How your jewellery reaches you.

Utzaveri’s digital services, including AI-powered jewellery design, design exploration, personalisation, digital visualisation, and Try On, are delivered digitally.

Digital services do not require physical shipping unless otherwise stated.

Access to purchased digital services may be provided according to the applicable plan or service purchased.

Physical jewellery is priced separately from Utzaveri’s digital plans and services.

The purchase of a digital plan does not automatically include the production or delivery of physical jewellery.

Where you choose to take a design towards physical jewellery creation, the process may include:

1. Design Selection
2. →Design Review
3. →Final Specifications
4. →Quotation
5. →Order Confirmation
6. →Production
7. →Quality Check
8. →Shipping
9. →Delivery

Physical jewellery delivery availability may depend on:

• Delivery location
• Serviceability of the destination
• Applicable laws and regulations
• Product availability
• Production requirements
• Security considerations

Utzaveri may not be able to deliver to every location.

Delivery availability will be confirmed during the order process where applicable.

Most personalised and custom jewellery is created specifically after the final design and order specifications are approved.

Production timelines may vary depending on:

• Design complexity
• Jewellery type
• Metal and material requirements
• Gemstone availability
• Customisation
• Craftsmanship requirements
• Quality control
• Other production requirements

Any estimated production timeline provided by Utzaveri is an estimate unless expressly confirmed as a guaranteed date.

Once your physical jewellery order has completed production and passed the applicable quality checks, it will be prepared for dispatch.

Shipping timelines may vary depending on:

• Delivery location
• Shipping method
• Courier availability
• Security requirements
• Weather or transportation disruptions
• Other circumstances beyond our reasonable control

Estimated delivery timelines will be communicated where available.

Shipping charges, if applicable, will be communicated during the order process.

Shipping charges may depend on:

• Delivery destination
• Order value
• Package size or weight
• Shipping method
• Insurance requirements
• Other applicable services

Any applicable taxes, duties, or additional charges will be communicated where required.

Where tracking is available, you may receive shipping confirmation and tracking information after your order has been dispatched.

Tracking availability may depend on the courier service and delivery location.

You are responsible for providing an accurate and complete delivery address.

Please review your delivery details carefully before confirming your order.

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes may not be possible after an order has been dispatched.

Utzaveri is not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.

For security reasons, a signature, identity verification, OTP, or other confirmation may be required at the time of delivery.

Please inspect the package before accepting delivery where reasonably possible.

If the outer packaging appears damaged or tampered with, please document the condition and contact us promptly.

Risk relating to physical jewellery may pass to you upon successful delivery, subject to applicable law and the terms agreed for your order.

Ownership may pass according to the payment and order terms applicable to the purchase.

A delivery may be delayed or unsuccessful due to circumstances such as:

• Incorrect delivery information
• Recipient unavailability
• Restricted access to the delivery location
• Courier delays
• Security verification requirements
• Events beyond our reasonable control

If a delivery cannot be completed, we may contact you to arrange another delivery attempt or an alternative solution.

Additional charges may apply in certain circumstances, where communicated and permitted by applicable law.

International shipping may be available only for selected locations.

If international delivery is offered, additional terms may apply, including those relating to:

• Customs clearance
• Import duties and taxes
• Local regulations
• Shipping restrictions
• Insurance
• Additional delivery timelines

The customer may be responsible for applicable import duties, taxes, and charges unless otherwise stated.

Where appropriate, Utzaveri may use secure and insured shipping methods for physical jewellery.

The available shipping method may depend on the value of the order, destination, and applicable security requirements.

If you receive an order that is damaged, incorrect, or materially different from your approved order, please contact us as soon as possible.

Please retain the product, packaging, and relevant delivery materials and provide photographs or other information where reasonably requested.

We will review the matter and provide an appropriate resolution in accordance with applicable law and our Refund & Cancellation Policy.

Utzaveri is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Transportation disruptions
• Strikes
• Government restrictions
• Security incidents
• Public emergencies
• Courier or logistics disruptions

Where such circumstances occur, we will make reasonable efforts to keep you informed about your order.