Your privacy matters to us.

We may collect information you provide directly to us and information generated through your use of the Utzaveri experience.

Information you provide

This may include:

• Name
• Email address
• Phone number
• Account and profile information
• Billing information
• Payment-related information
• Messages and communications
• Jewellery preferences
• Design descriptions and prompts
• Uploaded images
• Inspiration images and references
• Existing jewellery designs
• Photos submitted for Try On
• Information provided during a LUMEN experience

Information created through your use of Utzaveri

This may include:

• AI-generated jewellery designs
• Design variations
• Personalisation choices
• Saved creations
• Try-On results
• LUMEN session information
• Service preferences
• Usage and interaction data

Automatically collected information

When you use our website or services, we may collect certain technical information, such as:

• Device information
• Browser type
• IP address
• Operating system
• Website usage information
• Pages and features accessed
• Date and time of access
• Cookies and similar technologies

We may use your information to:

• Provide and operate Utzaveri services
• Create and manage your account
• Process your requests
• Generate and refine jewellery design concepts
• Provide AI-powered design experiences
• Provide the Try On experience
• Process images and other content you submit
• Save and manage your creations
• Support the LUMEN experience
• Respond to enquiries and support requests
• Process payments where applicable
• Manage bookings or appointments
• Improve our services and user experience
• Maintain security and prevent misuse
• Comply with legal obligations
• Communicate important service-related information

Where permitted and with appropriate consent where required, we may also use your information to send relevant updates or marketing communications.

Utzaveri may allow you to upload content such as:

• Photographs
• Jewellery images
• Reference images
• Design files
• Inspiration
• Other materials you choose to submit

You retain ownership of your original uploaded content, subject to the rights necessary for Utzaveri to process that content and provide the requested service.

By submitting content, you confirm that you have the necessary rights or permissions to provide it to us.

Utzaveri uses AI-powered technology to support experiences such as jewellery design generation, design exploration, personalisation, and visualisation.

When you use AI-powered features, information such as your prompts, preferences, uploaded references, and selected design details may be processed to provide the requested experience.

AI-generated results may vary and may not always be identical to your expectations or instructions.

AI-generated visualisations are intended to support design exploration and decision-making and should not necessarily be treated as an exact representation of a final physical jewellery product.

The Try On experience may require you to submit a photograph.

Your photograph may be processed to create a visual representation of how selected jewellery could look when worn.

Try-On results are AI-generated visualisations.

They may not exactly represent:

• Final jewellery dimensions
• Actual weight
• Exact gemstone appearance
• Metal colour under all lighting conditions
• Final fit
• Physical proportions
• Final manufactured appearance

The final physical jewellery may differ from a digital visualisation.

When you use LUMEN, information related to your experience may be collected or processed to provide the service.

This may include:

• Images of jewellery or physical references
• Design information
• Scanned visual information
• AI-generated design outputs
• Personalisation choices
• Session and booking information

Information collected through LUMEN will be handled in accordance with this Privacy Policy and applicable law.

Where payments are processed through Utzaveri, payment information may be handled by authorised third-party payment service providers.

Utzaveri may receive information related to the status of a transaction, such as confirmation that a payment was successful.

We do not store complete payment card information unless required and supported by an appropriate secure payment system.

We may share information where reasonably necessary to provide and operate our services.

This may include authorised service providers that support:

• Website hosting
• Cloud infrastructure
• AI and technology services
• Payment processing
• Customer support
• Email and communications
• Analytics
• Security
• Manufacturing or production processes, where relevant to your approved jewellery order

We may also disclose information where required by law, regulation, legal process, or to protect the rights, safety, and security of Utzaveri, our users, or others.

We do not sell personal information to advertisers.

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain your account
• Preserve saved creations where applicable
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements
• Maintain legitimate business records

The appropriate retention period may depend on the type of information and the purpose for which it was collected.

Utzaveri may use cookies and similar technologies to support website functionality, understand usage, improve performance, and provide a better user experience.

Depending on applicable requirements, you may have choices regarding certain cookies and tracking technologies.

We use reasonable administrative, technical, and organisational measures designed to protect personal information.

However, no system for transmitting or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been accessed without authorisation.

Depending on applicable law, you may have rights regarding your personal information.

These may include the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent in certain circumstances
• Object to or restrict certain processing
• Request a copy of certain information
• Manage marketing communications

To make a request, contact us using the details below.

You may request deletion of your Utzaveri account and associated personal information, subject to information we may be required or permitted to retain for legal, security, accounting, fraud prevention, or other legitimate purposes.

Some information may remain in backups or secure records for a limited period.

Utzaveri is not intended for use by individuals who are not legally permitted to use our services under applicable law.

We do not knowingly collect personal information from children where parental consent is required, unless such consent has been appropriately obtained.

Our services may contain links to third-party websites or services.

Utzaveri is not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party service you use.

We may update this Privacy Policy from time to time.

When we make changes, we may update the Last Updated date and, where required, provide additional notice.

We encourage you to review this Privacy Policy periodically.