Cancellations, refunds, and credits.

Utzaveri may offer paid digital plans and services, including:

• Create
• Premium
• Personalised
• Bespoke
• Other paid services or experiences made available by Utzaveri

The Explore plan is currently offered free of charge unless otherwise stated.

If your plan is offered on a subscription basis, you may cancel future renewals at any time through your account or by contacting Utzaveri.

Cancellation will stop future billing, subject to the terms displayed at the time of purchase.

Unless otherwise stated, cancellation does not automatically result in a refund for fees already paid for the current billing period.

Some Utzaveri plans or services may be offered as one-time purchases.

Where a service has already been activated, accessed, or substantially used, a refund may not be available, subject to applicable law.

The applicable purchase terms will be displayed at the time of purchase.

Refund eligibility for paid digital services may depend on factors such as:

• Whether the service has been activated
• Whether AI design generations have been used
• Whether paid features have been accessed
• The nature of the purchased service
• Whether there was a technical issue attributable to Utzaveri
• Applicable consumer protection laws

Where a refund is approved, it will generally be processed to the original payment method, subject to the applicable payment provider's processing timelines.

If you experience a technical issue that prevents you from accessing or using a paid Utzaveri service, please contact us at:

[email protected]

We may investigate the issue and, where appropriate, provide:

• Technical support
• Restoration of access
• A service credit
• An alternative solution
• A refund where applicable

If you upgrade to a higher Utzaveri plan, the pricing and payment terms displayed at the time of the upgrade will apply.

Any credit, adjustment, or treatment of unused access from a previous plan will depend on the applicable upgrade terms.

LUMEN sessions may require advance booking.

If you need to cancel or reschedule a booking, please do so as early as possible.

Specific cancellation, rescheduling, late arrival, and no-show terms may be provided when the booking is made.

Where a booking fee or deposit applies, the applicable refund or cancellation terms will be communicated before payment.

Physical jewellery is priced separately from Utzaveri's digital plans and services.

Purchasing a Utzaveri plan does not automatically place an order for physical jewellery.

The production of physical jewellery may involve separate:

• Design approval
• Final specifications
• Quotation
• Payment terms
• Production timelines
• Cancellation conditions

The terms applicable to a physical jewellery order will be provided before production begins.

A physical jewellery order may be cancelled before production begins, subject to the terms agreed for that order.

Once production has started, cancellation may not be possible or may be subject to charges for work already completed, materials purchased, gemstones sourced, or other production costs incurred.

Where applicable, the amount eligible for refund will be determined based on the stage of the order and costs already incurred.

Custom-made, personalised, engraved, or specially produced jewellery may have limited cancellation or refund eligibility once work has begun.

This is because such products may be specifically created according to your approved requirements and may not be suitable for resale.

Any applicable cancellation or refund terms will be communicated as part of the order process, subject to applicable law.

If a physical jewellery order is eligible for a refund, the refund amount and process will depend on:

• The stage of production
• Whether materials have been sourced
• Whether gemstones have been purchased or set
• Work and craftsmanship already completed
• The nature of the customisation
• The reason for the refund request
• Applicable law

Approved refunds will generally be processed to the original payment method, unless otherwise agreed or required.

If you receive physical jewellery that is damaged, defective, or materially different from your approved order, please contact us as soon as possible after receiving it.

Please provide relevant details and supporting photographs where requested.

We may review the issue and, where appropriate:

• Repair the jewellery
• Replace the jewellery
• Correct the order
• Offer another appropriate resolution
• Provide a refund where required or appropriate

Certain charges may be non-refundable, subject to applicable law and the terms agreed at the time of purchase.

These may include:

• Completed or substantially used digital services
• AI generations already consumed
• Completed personalised design services
• LUMEN services already provided
• Consultation services already completed
• Materials or gemstones specifically sourced for an approved order
• Production work already completed
• Custom engraving or personalisation
• Shipping charges where applicable

To request a cancellation or refund, please contact:

Email: [email protected]

Please include, where available:

• Your full name
• Email address associated with your account or order
• Order or transaction reference
• Service or product purchased
• Reason for your request
• Relevant details or supporting information

We may request additional information to review your request.

If a refund is approved, we will initiate the refund according to the applicable payment method.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

We may update this Refund & Cancellation Policy from time to time.

When changes are made, the Last Updated date will be revised.